This information is automatically collated from the customer feedback forms provided to our customers at the end of their holiday. Customers are asked to rate their response to each question from 1 to 5, with 1 being Poor, 2 being Fair, 3 is Good, 4 is Very Good and 5 is Excellent. The number in brackets indicates the number of individual responses each question has had. The Score (out of 5) is then calculated by taking the average (Total of the Individual Scores divided by the Number of Responses). The Customer Rating is the overall average for all of the questions. We hope this information is as useful to you as it is to us, and helps you to make a more informed choice.
How would you rate your overall holiday experience?
4.28
Property Description
4.10
Accommodation Overall
4.02
Problem Solving (if applicable)
4.73
Determined by 51 sets
of Customer Feedback
(7)
"Julie (representative) sorted out a dentist appointment for my wife and problems with the internet connection and was the most helpful rep. I have ever experienced in 25+ years of villa rental."
Mr Scott, United Kingdom, Oct 2012
"The villa was fantastic and it really made a difference having the maid service twice a week. Julie (representative) has been fantastic. She was always available either at the end of the phone or just to pop in to check everything was ok. Problems (washing machine and water cut off) were dealt with very quickly and nothing was too much trouble for her."
Mrs Jack, United Kingdom, Aug 2012
"A quick note to say we had a fabulous time in Mallorca, the properties were great, thanks for all your help in making sure we had a good property! Thanks a lot, looking forward to our next mfh holiday!"
S Johnson, United Kingdom, Oct 2010
"Just to say that we really enjoyed our week at 'Les Oliveras'. The driving directions to the property were excellent, and the property itself very fresh and clean, and true to its description, which was a relief. The 'welcome pack' was exactly that, and started us off beautifully. Julie, the rep. was lovely, and phoned there and then to have 5 bicycles delivered, saving us the bother of hunting some down ourselves.
We wouldn't hesitate to stay at Les Oliveras again, to book through Mallorca Farmhouses again in the future, or to recommend it.
Thanks again for your excellent service,
"
Mrs Baldwin, United Kingdom, Jul 2010
"Thoroughly enjoyed our week. Trouble free and lovely weather."
David Proctor, United Kingdom, May 2010
"Very enjoyable holiday in a lovely villa. We particularly liked Pollenca and Puerto Pollenca."
Mr Fallows, United Kingdom, Aug 2009
"Les Oliveras was absolutely ideal for what we were looking for – quiet, comfortable and with all the amenities we needed. The entire holiday ran smoothly from arrival at the airport and pick-up of the rental car, to arrival at Les Oliveras to find an ample ‘welcome package’ with basic provisions for lunch / snack and breakfast (not to mention beer & wine !!)
The entire trip was very enjoyable. Please pass on our thanks also to Julie at MFH for all her help.
"
Gary Whitecunas, Mallorca, Oct 2007
If you have stayed in this property recently and would like to complete a feedback form please email feedback@mallorca.co.uk and we will send you one. Please note that only one feedback form per property per booking can be submitted. Alternatively, if you would like to make any comments about your holiday and the services we have provided, please feel free to send them to us at the same email address, ensuring to mention your booking reference number where possible. Thank you.